Refund Policy

Overview

This Refund Policy explains when refunds may be issued for purchases made on FitMyCV. By purchasing credits or a subscription, you agree to this policy.

Digital service notice

FitMyCV is a digital SaaS product. Once credits are consumed or AI processing has started, the service has been delivered and those charges are generally non-refundable.

When we may approve a refund

• Duplicate or accidental charges for the same order.
• A confirmed billing error caused by our systems.
• A technical failure where we cannot deliver the purchased service.
• Unauthorized charges reported promptly and verified by our team.

When refunds are not available

• Change of mind after credits have been used.
• Dissatisfaction with outcomes where the service operated correctly.
• Requests made long after purchase without a verifiable billing issue.
• Account actions that violate our Terms of Service.

Subscription cancellations

You can cancel a subscription to stop future renewals. Cancellation does not automatically create a refund for the current billing period, except where required by applicable law.

How to request a refund

Email hello@fitmycv.com with your account email, transaction reference, payment date, and reason for the request. We review requests case by case and typically respond within 5 business days.

Refund method and timing

If approved, refunds are returned to the original payment method used at checkout. Processing times depend on your payment provider and may take 5 to 15 business days after approval.

Chargebacks

Before opening a chargeback, contact us so we can resolve the issue quickly. Fraudulent or abusive chargebacks may result in account suspension.

Policy updates

We may update this policy from time to time. The latest version will always be posted on this page with the updated date above.